Knowledgeable staff are available to help with emergencies or to answer ad hoc inquiries. Possible forms of assistance include identifying whether intruders have compromised a system; how the penetration occurred; how much damage has been done; how to recover; log and event file interpretation; and how to prevent an emergency type of incident from recurring. Additional assistance is available in establishing communications with authorities, agencies and experts; and coordinating with other sites, incident response teams, Internet Service Providers and law enforcement agencies as requested when resolving security related matters.
Provides a premium 24/7 telephone service intended to handle the most critical situation. If the incident occurs out of business hours, a 4-hour minimum charge applies. Our goal is to provide a response within 1 hour, but we guarantee a response within 4 hours.
Ad Hoc Inquiry
Provides advice and answers to operational IT Security questions during normal business hours. This may include additional research.